Terms of service
"Scarves & Shawls"And-storeuseRegulations
1. General provisions
1.3. A user is an able-bodied natural or legal person who makes a purchaseOnline store or use othersOnline storeservices. Minor natural persons from 14 to 18 years of ageOnline store the services are used only with the permission of a parent or guardian, unless they have their own income.
1.8. The company reserves the right to change the price of the goods or set a special price for the goods. The goods are sold to the User at the prices valid at the time of ordering the goods.
2. Protection of personal data
2.2. When making a purchaseOnline store, The user is obliged to enter his name, surname, delivery address, telephone number and e-mail.
2.4. When registeringOnline store, The user obtains individual registration data (username and password). The user is responsible for the security of his registration data. The user undertakes to store and not transfer his registration data to third parties. If the registration data is used by a third party, he is considered a User. If the User loses the registration data or the User suspects that his / her registration data may have been obtained by a third party, the User must immediately inform the Company using the means of communication listed inOnline storein the "Contact Us" or "Contacts" section.
2.6. The Company guarantees that the User's data will be used only for the purpose of purchasing goods and direct marketing.
2.7. The Company undertakes to ensure the confidentiality of personal data provided by the User and not to disclose the User's personal data to third parties, except for the Company's partners who provide goods to the User or provide other services related to order fulfillment, as well as to state institutions.
2.8. At the time of delivery, the consignee may be required to present an identity document to establish the identity of the person.
3. Conclusion of a purchase-sale agreement
3.2. Purchase agreements are registered and storedOnline storeDatabase.
3.4. If the Company fails to contact the User within 5 (five) business days of placing the order, the order is canceled, the Company will refund the User only for the product, but the delivery fee will not be refunded.
3.5. In an emergency situation, due to unforeseen circumstances, the Company is unable to provide an online storedelivery of the purchased goods, the Company undertakes to offer a similar product. If the User does not agree, the Company will refund the money paid to the User as soon as possible, but not later than within 14 (fourteen) calendar days.
4. Prices of goods and payment procedure
4.1. Product prices in the online storeindicated in euros, VAT is included in the price.
4.2. The user pays for the goods in the following ways:
4.2.1. using internet banking "bank-link" services (when ordering a product);
4.2.2. by bank transfer (when ordering the product);
4.2.3. with a payment (payment) card (when ordering a product);
4.2.4. cash to the courier (at the time of delivery).
4.2.5. in cash in the Company's store, if the ordered product is picked up in person at the store.
4.3. The online store determines the available payment methods depending on its technical capabilities and the User's purchase history.The payment methods available to the user are offered in the online store at the time of placing the order.
4.4. In cases when the ordered product is no longer available in the wholesaler's warehouse, the Company may offer the User to exchange the product for another equivalent. In this case, the Company grants the User a coupon (discount code), which the User can use at the time of placing the order, receiving a discount in full (in the value of exchangeable goods and delivery costs).
4.5. In order to purchase the selected product, the Buyer must click the button or link "Buy" - after a moment a message will appear about the successful placement of the purchase in the shopping cart. To place an order, the Buyer must click on the "shopping cart" link displayed in this notice. The Buyer must check the Shopping Cart, make sure that the selected goods and their number correspond. If a discount code (coupon) is available to the Buyer, it can be entered below the shopping cart list by clicking on "Use coupon code", entering the discount code and clicking on the "Apply coupon" button. To place an order, press the "Place an order" button, a few seconds after which the Buyerto make a paymentwill be redirected to an enterprise-run Omniva Checkout solutionMaksekeskus AS. In the Omniva Checkout solution, the Buyer must enter the data required for delivery (name, surname, telephone number, e-mail, preferred method of payment, preferred parcel to which the goods are delivered), choose the most convenient method of payment (payment with one of the available banks or payment card) and must be paid. After successful payment, the Buyer will be transferred back to the Online Store, where you will see a notice of successful order registration.
5. Delivery of goods
5.1. By choosing the delivery method, the user undertakes to indicate the exact delivery address or the chosen Omniva parcel station.
5.2. The Goods may be delivered to the User by the Company or its authorized representative.
5.3. The user undertakes to accept the ordered goods from the courier.
Delivery fee in Latvia with Omniva parcel terminal is 3.00 EUR (three euros and 00 euro cents).
5.5. The company will do its best to ensure that the ordered goods are delivered as soon as possible. Approximate delivery time is 10-14 (ten to fourteen) business days if delivery is by Omniva parcel terminal. Other delivery times are possible for some goods. Information about the expected delivery time is indicated in the Online Store for each product separately.
5.6. If the User is not present at the delivery address indicated by the User, the Company has the right to transfer the goods to any other adult person present at the specified address at the time of delivery, but the User has no right to make any claims to the Company regarding delivery to non-compliant persons.
5.7. If the delivery of the goods to the User is not possible due to the fault of the User or circumstances depending on the User (the User has provided an incorrect address, the User cannot be found at the specified address, the specified address cannot be accessed, etc.), the goods will not be sent again, but the order will be canceled. In this case, the Company will refund the User only for the product, but the delivery fee will not be refunded.
5.8. Upon receipt of the goods, the User or his representative checks the conformity of the goods to the ordered and signs an invoice, bill of lading or other delivery / acceptance document presented by the Company's representative at the time of delivery of the goods. By signing the invoice, bill of lading or other delivery / acceptance document, the User or his representative confirms that the goods have been delivered in good condition. In all cases when the courier delivers the goods to the User, if the packaging of the goods is crumpled, wet or otherwise damaged from the outside, the User must indicate (write a comment) in the confirmation of receipt of the shipment or write a separate report on such defects. The user must do this in the presence of a courier. The company is not responsible for any defects in the goods that were obvious at the time of delivery, but were not indicated in the confirmation of delivery of the goods.
5.9. Upon receipt of the goods via Omniva parcel terminals, the User is obliged to inform the Company about the non-compliant product within one hour from the moment of removal of the product. Without informing the Company in due time, the Usercertifies that the goods have been delivered in good condition.
6. Quality of goods
6.1. AllOnline storethe characteristics of the goods for sale are indicated in the description of the goods next to each goods.
6.2. Online storethe goods are covered by the guarantee provided for in the relevant legislation.
6.3. In case of non-compliant goods, the User is entitled to request that the Company perform one of the following actions:
1) eliminates the non-compliance of the goods with the provisions of the contract;
2) exchanges the goods for one which would ensure compliance with the provisions of the contract;
3) reduce the price of the goods accordingly;
4) cancel the contract and refund the amount of money paid for the goods to the consumer.
6.6. First of all, the User is entitled to ask the Company, free of charge, to eliminate the non-compliance of the product with the terms of the contract or to exchange the product for free compliance with the terms of the contract, unless this is impossible or disproportionate.
6.7. If it is not possible to eliminate the non-compliance of the product with the terms of the contract or exchange the product for free, the User is entitled to request that the Company reduce the price of the product or cancel the contract and refund the amount paid for the product. When reducing the price or canceling the contract and refunding the amount, the Company may take into account the depreciation of the product or the benefit obtained by the User in using the product and agreed upon by the parties to the contract.
6.8. In the case of insignificant non-compliance of the product with the terms of the contract (it does not significantly reduce the quality or performance of the product's basic functions and can be prevented without visually affecting the appearance of the product) and the User's ability to use the product, and refund the amount of money paid for the goods.
6.9. The User may express objections and requests regarding non-compliance of the product with the terms of the contract either orally or in writing by sending an application to the Company at the address Avotu iela 2-2, Rīga, LV-1011, or using the online dispute resolution platform (SIT Platform): https: // ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. After evaluating the objections, the Company provides the User with an answer.
7. Right of withdrawal and return of goods
7.1. If the User is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases a product for a purpose not related to its economic or professional activity), then the User (consumer) may exercise the right of withdrawal without providing any justification. Pursuant to the provisions of the Cabinet of Ministers of the Republic of Latvia Regulation No. 255 "Regulations on Distance Contracts", the consumer has the right to withdraw from the purchase agreement within 14 calendar days from the delivery of the goods by submitting an application to the Company to exercise the right of withdrawal.
7.2. A written (electronically e-mail) notification sent by the User, in which the object of return and the order number are indicated, is considered to be an application for the exercise of the right of withdrawal. It is mandatory to indicate the User's bank account number to which the User wishes to receive a refund of the amount paid for the purchase of goods. The Company notifies the User about the application received in electronic form by e-mail regarding the exercise of the right of withdrawal.
7.3. It is considered that the User has complied with the term of the right of withdrawal (14 days), if the User sends an application regarding the exercise of the right of withdrawalFor the companybefore the expiry of the right of withdrawal. In the event of a dispute, the User is obliged to prove the exercise of the right of withdrawal.
7.4. After sending the application for the exercise of the right of withdrawal, the User sends or delivers the product backFor the company to the address: 37 Tērbatas Street, but not later than within 14 days. This deadline is considered to be met if the User sends or returns the goods before the expiry of the 14-day deadline.
7.5. The company undertakes to reimburse the User for the amount of money paid for the product without undue delay, but not later than within 14 days from the date of receipt of the User's application for the exercise of the right of withdrawal.The companyrefund the amount of money by transferring it to the bank account specified in the User's withdrawal form or, if it is not specified, to the account from which payment for the goods has been received.
7.6. If at the time of ordering the goods the User had clearly expressed the wish to receive the goods using a method of delivery that is notThe companythe cheapest standard delivery method offered,For the companythere is no obligation to reimburse the User for additional delivery costs.
7.7. The companyreserves the right to withhold the refund of the amount paid for the purchase of goods to the User untilThe companywill have received the returned product from the User or will have received the User's confirmation that the User has returned the productFor the company, depending on which action has been taken in the past.
7.8. The direct cost of returning the product is borne by the User. If, due to its nature, the goods cannot be returned by post or parcel post, the consumer shall bear all costs associated with the return of the goods.
7.9. The user may exercise the right of withdrawal under the following conditions:
7.10.1. the returned product (s) must be in the original packaging and the User has not opened the packaging for the product;
7.10.2. the product must not be damaged;
7.10.3. the product has not been used, has not lost the appearance of trade (preserved labels, security films, etc.) (this does not apply to the product already damaged during delivery, for which the User has indicated objections in the confirmation of receipt of the product);
7.10.4. the returned goods must be in the same condition as when they were received.
7.11. For the companyhas the right to refuse to take back the goods if the deadlines for returning the goods were not met.
7.12. The user is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The user shall be liable for any diminution in the value of the goods if the goods have been used in a manner incompatible with the principle of good faith, including for purposes other than ascertaining the nature or functioning of the goods. The goods must be undamaged, have not lost their appearance (labels have not been removed and damaged, protective films have not been torn off, etc.) and must not have been used. The product must be returned in its original packaging, in the same set as it was received, definitely returning the document of purchase of the product and other accessories of the product that were attached to it at the time of receipt. If the product is not fully assembled, damaged, untidy or not properly packaged,For the companyhas the right not to accept the product, as well as not to refund the money paid for the product to the User.
8. Exchange of information
8.1. The companycommunicates with the User via e-mail, postal address or telephone number. The user can use any of the means of communication listedOnline storein the "Contact Us" or "Contacts" section.
9.2. In the event of a loss, the guilty party compensates the other party for the direct loss.
9.3. The company is not responsible forOn the Internetnon-compliance of the insignificant properties of the goods shown in the pictures of the store (actual size, shape or tone nuances, etc.) with the actual properties of the goods due to the screen parameters, lighting or any other similar external conditions of the device used by the User.
9.4. The companyshall not be liable for any delay in the performance or non-performance of the obligations or any other failure due to circumstances and obstacles beyond the control of theCompanyreasonable controls that include, but are not limited to, strikes, government orders, acts of war or national emergencies, terrorist threats or acts, environmental or climate anomalies, third party non-compliance, internet connection failures, and computer and software failures. In the event of such force majeureThe companywill endeavor to eliminate any delays as soon as possible.
10. Other provisions
10.2. In case of any questions or disagreements, the User will contact by phone or e-mailCompanycustomer service. All parties to the dispute shall, as far as possible, be settled by negotiation. A consumer who is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases a product for a purpose unrelated to its economic or professional activity) has the opportunity to exercise and protect his or her legal rights under the Consumer Rights Protection Law and related regulatory enactments. in order. If no agreement is reached, the dispute shall be submitted to a court in accordance with the legislation of the Republic of Latvia.
If you want your product to be exchanged or returned to the store, please contact us within 14 days of receiving the product by writing e-mail email@example.com. Unfortunately, more than 14 days have passed since the product was received, it is no longer possible to return or exchange the product.
In order to qualify for the exchange of the goods or the return of the transaction amount, the goods must be unused and in the condition as they were at the time of receipt of the goods. The product must be in the original packaging.
1) The product must be delivered to the store at Tērbatas Street 37 (Working hours Mon-Fri 11-19 Sat 12-16 - The store is closed on Mondays and Sundays)
2) The Omniva parcel must be sent to the parcel terminal of the Riga Puppet Theater, indicating the recipient's telephone number +371 26013900.
The cost of returning the product is borne by the buyer. The amount paid for delivery is non-refundable. If the payment for the purchase is returned, it does not include the cost of delivery, only the value of the product itself!
Refund or change of transaction
As soon as we have received your returned product, we will inform you by e-mail that we have received it. When inspecting the product, we will inform you whether the product meets the above-mentioned features in order to qualify for a change or a refund of the transaction amount. If the refund is confirmed, you will receive a refund of the value of the item to the account from which the payment was received. Payment will be refunded within the next two weeks.