Refund policy

Product return

If you want your product to be exchanged or returned to the store, please contact us within 14 days of receiving the product by writing e-mail Unfortunately, more than 14 days have passed since the product was received, it is no longer possible to return or exchange the product.

In order to qualify for the exchange of the goods or the return of the transaction amount, the goods must be unused and in the condition as they were at the time of receipt of the goods. The product must be in the original packaging.

Product return

1) The product must be delivered to the store Tērbatas Street 37Working hours Mon-Fri 11- 19 Sat. 12-16 (The shop is closed on Mondays and Sundays)


2) The product must be sent by parcel Omniva to Riga Puppet Theater parcel terminal indicating the recipient's telephone number +371 26013900.

The cost of returning the product is borne by the buyer. The amount paid for delivery is non-refundable. If the payment for the purchase is returned, it does not include the cost of delivery, only the value of the product itself!

Refund or change of transaction

As soon as we have received your returned product, we will inform you by e-mail that we have received it. When inspecting the product, we will inform you whether the product meets the above-mentioned features in order to qualify for a change or a refund of the transaction amount. If the refund is confirmed, you will receive a refund of the value of the item to the account from which the payment was received. Payment will be refunded within the next two weeks.